We offer a wide range of diagnostic tests, from basic tests like Complete Blood Count (CBC) to more advanced tests such as genetic testing, imaging, and specialized blood tests. You can search for tests directly on our platform and view available options.
No, you can search and view test details without logging in. However, to place an order, manage multiple patient profiles, or track your test results, you will need to sign up for an account.
Once you select a test, you will be presented with a list of available labs for that particular test. You can choose any lab based on your preferences for location, pricing, or any other factors.
We offer home sample collection services in various locations. To check if we operate in your area, enter your address during the booking process, and the platform will show available options for home collection.
Once you place an order, the lab selection cannot be changed. However, if the order has not yet been processed or the sample collected, you can cancel your order and place a new one with your preferred lab or test.
You can cancel your order at any time before the sample collection is initiated. If the collector has already been dispatched or arrived at your location, cancellations may not be possible.
We offer multiple payment methods, including Cash on Delivery (COD), debit/credit cards, and online payment methods. You can choose your preferred payment method when confirming your order.
Yes, we offer the Cash on Delivery option. You can pay for your selected tests in cash when the sample collector arrives at your location for sample collection.
Test results are delivered securely through our platform. Once your tests are completed and verified by the lab, you will receive a notification, and you can view the results in your account dashboard.
Yes, we take data privacy and security seriously. We use encryption and other security measures to protect your personal and health-related information. Your data will never be shared with third parties without your consent, except as required for service fulfillment or by law.
Yes, once your test procedure is complete, you can leave a review for the service, sample collection experience, or the lab. Your feedback helps us improve our services.
If you have any questions or need assistance, you can contact our customer support team through the contact form on the platform or via the provided support email.
Yes, you can store multiple patient details in your account to easily manage orders for family members or others. This makes it convenient to order tests for different individuals without re-entering details each time.
If you forget your password, simply click on the “Forgot Password” link on the login page. You will be asked to provide your registered email address, and we will send you instructions to reset your password.
You can view the status of your test order directly from your account dashboard. It will show updates such as sample collection, processing status, and when the results will be available.
Yes, during the sample collection, you can choose to provide the patient’s details directly to the collector. Alternatively, you can pre-fill this information when making the booking.