Privacy Policy
1. Introduction
This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal information when you visit or use our Platform. By accessing or using our services, you agree to the terms outlined herein.
2. Information We Collect
2.1. Personal Information
We may collect personal information directly from you when you create an account, place an order, or submit details through forms. This includes but is not limited to:
- Full name
- Contact number
- Email address
- Address(es)
- Patient details (name, age, gender, relationship)
- Date of birth
- Health-related information (only relevant to diagnostics)
2.2. Non-Personal Information
We also collect non - identifiable information such as browser type, device information, location(if enabled), IP address, access times, and browsing patterns.
2.3. Cookies & Tracking
As explained in our Cookie Policy, we use cookies and similar technologies to enhance user experience, improve performance, and conduct analytics.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and manage diagnostic services
- To process bookings, payments, and refunds
- To facilitate sample collection and communicate test-related details
- To store patient and order history for your convenience
- To ensure data security and account protection
- To offer customer support
- To send transactional emails and, where permitted, marketing messages
- To comply with legal obligations
4. Sharing of Information
We may share your data under the following conditions:
- With NABL-certified labs and certified collectors for test fulfillment
- With payment processors for transaction validation
- With IT service providers to maintain platform functionality
- With government or legal authorities if required by law
- With your explicit consent for specific third-party services
We do not sell, rent, or trade your personal information to any entity for commercial use.
5. Data Storage and Security
- All personal data is stored on secure servers with appropriate access controls and encryption mechanisms.
- User data is isolated per account to ensure strict separation.
- We implement technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.
- Passwords are stored in encrypted form and cannot be retrieved in plain text.
6. User Rights
You have the right to:
- Access your personal information
- Update or correct inaccuracies in your profile
- Delete your account (subject to legal and transactional retention requirements)
- Opt out of marketing communications
- Withdraw consent for non-essential data processing
- File a complaint with a relevant authority if you feel your data is mishandled
7. Retention Policy
We retain user data only for as long as it is necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, or tax requirements.Data related to completed orders may be retained for compliance and support purposes.
8. Data Transfers
If we store or process your data outside your country of residence, we ensure that appropriate data protection measures are in place in accordance with applicable law.
9. Changes to This Privacy Policy
We reserve the right to update this policy at any time.Significant changes will be communicated via email or through prominent notices on the Platform.Continued use of the Platform following any updates constitutes acceptance of the revised policy.
10. Contact Information
If you have questions or concerns regarding this Privacy Policy or your data, please contact our Data Protection Officer or use the contact form on our platform.
Cookie Policy
1. Introduction
This Cookie Policy explains how our platform uses cookies and similar technologies to recognize you when you visit our website or mobile application.It outlines what these technologies are, why we use them, and your rights to control their usage.
2. What Are Cookies?
Cookies are small data files stored on your device(computer, tablet, smartphone, etc.) when you visit a website.They help websites function more efficiently, enhance user experience, and provide information to the website operators.
3. Types of Cookies Used
3.1. Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable basic features like page navigation, secure login, and form submissions.
3.2. Performance Cookies
These cookies collect anonymous data on how users interact with the platform—such as pages visited and error messages—so we can improve the site's performance.
3.3. Functionality Cookies
These cookies remember choices you make(such as preferred language, location, or patient details) to offer personalized features and a smoother experience.
3.4. Targeting/Advertising Cookies
These cookies may be set through our site by third - party partners to build a profile of your interests and show you relevant ads on other websites.
4. Why We Use Cookies
We use cookies to:
- Ensure smooth navigation and functionality
- Analyze user behavior to improve services
- Store user preferences for quicker access
- Secure user sessions and prevent unauthorized access
- Enable remarketing and advertising efforts (where applicable)
5. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete stored cookies
- Block third-party cookies
- Set preferences for specific websites
Disabling cookies may limit your ability to use certain features of the platform.
6. Third-Party Cookies
We may allow selected third parties to place cookies on your device to provide analytics or ads. These cookies are subject to the respective third party’s privacy policies and not governed by this Cookie Policy.
7. Updates to This Policy
This Cookie Policy may be updated occasionally to reflect changes in technology, law, or our services. Users are advised to revisit this page periodically to stay informed.